Terms and Conditions

Last Updated: 20.03.2026

Welcome to Ateliê Soleil. By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. General Overview

Ateliê Soleil is an artisanal store showcasing handcrafted items, including candles, crochet crafts, and plastic crafts (clay and porcelain). All items are meticulously made by hand using premium, ecologically conscious materials.

2. Product Representation and Variations

Because every item at Ateliê Soleil is entirely handmade, no two products are exactly alike.

Illustrative purposes: All images, photographs, and media displayed on our website are for illustration purposes only.
Variations: The final products you receive may differ in color, shape, size, or minor details from the images shown. We always ensure the highest quality in our craftsmanship, and these variations are a natural and celebrated characteristic of artisanal work.

3. Safety and Limitation of Liability

We take great pride in the quality of our creations. However, the safe use of our products is strictly the responsibility of the user. By purchasing or using our products, you acknowledge and agree to the following:

Candle safety: Lit candles pose a serious fire hazard. Never leave a burning candle unattended, keep them away from flammable materials, drafts, children, and pets. Any accidents, damages, or injuries caused by the use or misuse of our candles are the entire responsibility of the user.
Clay and porcelain items: Our clay and porcelain crafts are delicate. They may break if dropped, and broken pieces can be sharp. Unless explicitly stated otherwise, they may not be food-safe, microwave-safe, or dishwasher-safe. Any accidents, damages, or injuries caused by the use, misuse, or breakage of our clay or porcelain items are the entire responsibility of the user.
General misuse: Ateliê Soleil is not liable for any direct, indirect, incidental, or consequential damages arising from the misuse of any of our products.

4. Intellectual Property

All content on this website, including but not limited to the Ateliê Soleil fairy logo, text, graphics, images, and blog posts, is the property of Ateliê Soleil and is protected by applicable copyright and intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

5. Online Orders and Payment Processing

Our product pages may link to a dedicated Checkout flow. During checkout, you may provide contact details, a Swiss delivery address, and product customizations before being redirected to Stripe to choose an available payment method and complete the payment.

Online payment processing: Payments are processed through Stripe. We do not intentionally store full card details on our website.
Order creation after payment confirmation: An order number is created only after successful payment confirmation from Stripe.
Anonymous checkout: At this stage, checkout does not require customer account creation.
Order updates: We may contact you by email to share order confirmation, clarification requests, progress updates, estimated crafting dates, estimated completion dates, and estimated delivery dates.
Security verification: To reduce spam and abusive automated submissions, our contact and checkout forms may use invisible anti-bot verification (Cloudflare Turnstile). Requests that fail this verification may not be processed.

6. Shipping and Fulfillment

Shipping area: We currently ship only within Switzerland.
Handcrafted production: Most products are made or finished manually after payment. Production timelines can vary depending on workload and material availability.
Estimated dates: Any start, completion, or delivery dates that we communicate are estimates only and may change.
Customer accounts and order portal: You may optionally create a customer account to review saved Swiss addresses and the public progress of your orders. Guest checkout remains available, and Atelier-managed updates may still be sent by email.

7. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Switzerland. Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the Swiss courts.

8. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us via the Contact Form on our website or by email at orders@ateliesoleil.com for order-related matters.