Privacy Policy

Last Updated: 20.03.2026

Welcome to Ateliê Soleil. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

Contact form information: Name, email address, message, and phone number if provided.
Checkout information: Name, email address, optional phone number, Swiss delivery address, selected product options/customizations, product reference information, and related order progress details submitted through the Checkout flow.
Payment information: Payment transactions are processed by Stripe. We may receive payment status details, transaction references, and limited customer/payment metadata from Stripe, but we do not intentionally store full card details on our website.
Account information: If you create a customer account, we may process your sign-in email, one-time verification code workflow data, session data, and any Swiss addresses you choose to save for future checkouts.
Security verification information (Cloudflare Turnstile): When you submit contact or checkout forms, a verification token and related technical metadata such as IP address and browser/device signals may be processed to distinguish legitimate users from bots and abusive automated traffic.
Automatically collected information: We use analytics tools to monitor website performance and understand user behavior. This may include collecting your IP address, browser type, device information, and browsing patterns on our site through cookies or similar tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to inquiries, questions, and requests submitted via the contact form.
To process paid orders submitted through checkout.
To create order records, send order confirmation emails, and track order progress updates.
To prevent spam, abuse, and fraudulent submissions through automated security verification.
To analyze website traffic and user behavior in order to improve our website’s functionality, design, and user experience.
To maintain the security and integrity of our website.

We value your privacy and do not sell, rent, or trade your personal information to third parties.

We may share limited data with trusted service providers only when necessary to operate our website and communications, including payment processing providers (Stripe), email delivery providers (such as Resend), and anti-bot/security providers (for example, to receive contact and checkout submissions and to verify requests via Cloudflare Turnstile).

We may also share anonymized, aggregated data with analytics providers solely for the purpose of monitoring website performance.

4. Order Progress and Email Communication

For paid orders, we may store and use internal and customer-facing progress information, including order statuses, internal notes, public notes, and estimated crafting or delivery dates. Public order updates may be shown in your customer account and may also be sent to you by email.

5. Your Rights

Depending on your location, such as under the Swiss Federal Act on Data Protection or the European GDPR, you may have the right to access, correct, or request the deletion of your personal data. If you wish to exercise these rights, please contact us using the information below.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via our website’s Contact Form or by email at contact@ateliesoleil.com.
For order-specific matters, you may also contact orders@ateliesoleil.com.